Technical Support Respresentative in IT Industry!

A technical support representative is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone. It can either be for hardware, software, use or application of different pieces of equipment, from home appliances, to commercial equipment to industrial machinery. They will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers' hardware, software, and networking problems, showing them how they can maximize the benefits from their own platforms, and providing outstanding service, you'll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. 

Responsibilities - Day to day support of all our customers in global locations. - Telephone and remote support of our global customers. - Knowledge share and updates amongst the team to ensure all team members have the latest information on all ongoing issue. Requirements - Experience of working in a help-desk environment is highly desirable - General knowledge of IT is highly desirable - Outstanding communication & inter-personal skills and be able to work well in a team environment - Excellent listening, questioning and analytical skills along with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary - Multi-tasking skills - Native level Japanese - Business level or above English - Shift will include some weekend and public holiday cover